Abacus Insights
Aligning with the company’s vision of breaking down industry silos and helping health plans unify information. This self-service product was designed to scale across the Abacus Product Suite, allowing users to quickly and efficiently move data through the pipeline.
Role
Head of User Design
Year
2020-2022
Team Size
5
Research & Personas
Personas were created to help stakeholders gain a deeper understanding of each users' needs, experiences, behaviors, and goals. By developing personas early in the project, we were able to identify and address the unique needs and expectations of each user segment, ensuring that our designs were user-centered from the start.
User Journey
This user journey shows how the user originally did their job. Presenting it this way, allows us to see how are users could perform their duties in a much more efficient way.
Sketching, Brainstorming, Iterating
We developed tailored workflows for each user type. At the start of each meeting, we guided stakeholders through the narrative, clearly defining which user was being addressed to set the stage for informed discussions.
Design System
Several key components from a robust design system, created for seamless collaboration with development teams across the enterprise.
Information Architecture
This information architecture diagram, identifies and defines a cohesive understanding of the items throughout the enterprise.
Data Quality & Telemetry
Several key elements were vital to the UX strategy at Abacus, empowering users to effectively leverage and utilize data. By using Tableau to visualize data in various contexts, we helped our clients see how it could drive their decision-making.
